Why am I on a trial account when I pay for a subscription?

In order to log in to your professional account you must always use the same log in credentials. If you choose a new method, a new account will be created. 

For example: If you sign up for a professional account by logging in with Facebook and then 1 month later log in with Google, you will create a new account. 

Don't worry if this happens as all of your records are still saved. We just need to find your account. 

Use the Account Finder feature at https://app.feedbackpanda.com/#/accountfinder to search for your name and email. Please try variations of your first name if you have more than one, as well as all email addresses you can imagine having used to sign up.

First log out of the new account so that you can log in with the correct credentials. Then log in with the correct log in again using the correct method. Not sure where to log out? Here are the instructions.

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