I just logged in and all my data is gone

FeedbackPanda will never delete your data unless you cancel your subscription. That means that when you log in and expect to see your data but they are not there, you may have logged in with the wrong account credentials.

In this case, try the following things:

  • Use the Account Finder feature at https://app.feedbackpanda.com/#/accountfinder to search for your name and email. Please try variations of your first name if you have more than one, as well as all email addresses you can imagine having used to sign up.
  • Try logging in using the "Log in with Google" method or the "Log in with Facebook". 
  • If you think you used Email+Password, try resetting your password from the Login screen. If you don't receive a password reset email within 5 minutes, it's a strong indicator that you should be using "Log in with Google" or "Log in with Facebook"
  • If all these things fail, please send us a message containing your name and email address to the following email: [email protected] 

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